Go with a Winner—Answer Center Telephone Answering Service has Received the ATSI Award of Excellence 12 Years in a Row.
Answer Center Telephone Answering Service was honored with the exclusive ATSI 2016 Award of Excellence for the 12th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications
and call center services including telephone answering and message delivery across North America and the UK. Answer Center was presented with the award at ATSI’s 2016 Annual Convention held at The Peabody Hotel, Memphis, TN.
The ATSI Award of Excellence is the Most Prestigious Recognition of Exemplary Customer Service in our Industry.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The criteria for scoring include: courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted ATSI Award of Excellence. The program is now in its 20th year.
Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience —exceeding the award’s rigorous criteria and customer service standards. It’s quite an honor,” says ATSI President Sharon Campbell. Now a twelve-time winner Answer Center earned the Diamond Award for ten consecutive years.
About ATSI—Association of Teleservices International, Inc.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering special-
-ized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.